Patients & Visitors

Filing a complaint

Box Butte General Hospital takes pride in resolving issues in a professional and timely manner using Just Culture. Just Culture focuses on three manageable behaviors - human error, at-risk behavior and reckless behavior. Just Culture strongly encourages the creation of an environment of free and open reporting. This helps to build a culture which encourages coaching and honesty at all levels, in order to bring about the best possible outcomes. 

If you are dissatisfied with your care, have a complaint, or a concern, please report it right away to your physician, medical provider, nurse, technologist, theapist, or any on-duty hospital employee. 

In the event that you are not satisfied with the response you receive, please ask your physician, medical provider or an on-duty hospital employee to contact the office or agency listed below for you. You can contact these agencies directly. 

Hospital Extensions

Chief Quality Officer 308-761-3368

Adminsitrator on Call 308-762-6660 & ask to be transferred

Corporate Compliance Anonymous Reporting Hotline

308-762-4357 ex. 3600

 

State Agencies and External Agencies

Nebraska Department of Health and Human Services 402-471-0316

State Ombudsman 402-471-2036

KePRO – Nebraska Quality Improvement Organization 855-408-8557

Medicare Beneficaries 800-633-4227

The Joint Commission 800-944-6610

  • Box Butte General Hospital has been accredited by the Joint Commission since 1978.