HCAHPS Quarterly Report
According to the Centers of Medicaid and Medicare and Medicaid Services (CMS), "The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care ... The HCAHPS survey asks discharged patients 27 questions about their recent hospital stay. The survey contains 18 core questions about critical aspects of patients' hospital experiences ..."
BBGH uses Press Ganey, an approved CMS survey vendor that is used by thousands of hospitals nationwide, to conduct its HCAHPS survey. The link above to a PDF of the most recent quarter contains the results of each survey question. Press Ganey compares those results to BBGH's last quarter (at left). It also compares BBGH's results to other hospitals current results who are served by Press Ganey (at right). Acrobat Reader is required to view the survey.